Terms & Conditions

Terms & Conditions

Weather Conditions

All our tours are weather dependent, and may be subject to cancellations. We make our decisions based on many years of experience and always keeping in mind our passenger safety and comfort.


We offer refunds if the tour does not operate at all during your stay here in Iceland. If a tour is cancelled due to weather condition the tour is refunded or you can book another day.

Change in reservation and cancellations

If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make. The sooner you contact us the better. Cancellations have to be made with 24 hour notice or no refund will be given.

Complaints & Comments

We are continuously working on improving our tour and service and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354 770 4500) or [email protected] and we will reply to you as soon as possible.